TERMS OF USE

Avonmore Estate Wine Trading name for Trustee for the Gowanbrae Trust (ABN 47184812671)

This document contains the terms and conditions governing your use of this web site and online purchases and bookings made via this website. By using this web site you agree to be bound by these terms and conditions.

Although the terms and conditions shown on this web site may change from time to time without notice, it is only those terms and conditions in force at the time you use this website that are relevant to you. Please note that all information shown on this web site may change at any time without notice. The availability of wine, specialty vintages, merchandise, tickets and competitions shown or referred to on this web site is subject to change, delay or cancellation due to out of stock issues, vintage changes and freight delays. Competitions may be subject to individual terms and conditions available at the time of entry. Employees of Avonmore Estate Wine and its related bodies corporate, including immediate families, may become members of our wine club but cannot enter any competitions promoted on the Avonmore Estate Wine website. The information on this site is only intended to be of a general nature – detailed particulars can be obtained by contacting the relevant contact person.

Personal Information

You may be asked to provide personal information (i.e. information which is collected and identifiable as relating to you personally) before purchasing tickets, before entering any competition or before registering for our Avonmore Estate Wine Membership on this web site. All personal information collected from this web site will be maintained in accordance with the Avonmore Estate Wine Privacy Statement is incorporated into these terms and conditions of use.

Limitation of Liability

This website is operated by Avonmore Estate Wine. As far as is permitted by law, you agree when you use this web site to indemnify and release Avonmore Estate Wine in respect of any claims, loss or damage incurred as a result of any error, omission or misrepresentation in this web site.
Avonmore Estate Wine reserves the right to refuse any purchase order, competition entry or booking made via this website.

PRODUCT RETURN AND REPLACEMENT POLICY

Avonmore Estate Wine accepts that on some rare occasions, wine can be ‘spoiled’ due to a faulty seal, oxidation or damage in transit. Should a wine arrive with such issues (and due to no fault of the purchaser – which might include for example, incorrect storage conditions) we are happy to replace or provide a credit note for the amount of the purchase.

PRODUCT DELIVERY POLICY

Deliveries will be dispatched from Avonmore Estate Wine (VICTORIA) within 5 working days of order and payment processing. Receipt of delivery to purchaser’s address is dependent on purchaser’s proximity to Avonmore Estate Wine and may range from overnight to 14 days.

Avonmore Estate Wine will use all reasonable endeavours to deliver by any requested or agreed date, however it does not guarantee delivery on that date and is not liable for any loss resulting from late delivery. Deliveries cannot be made anywhere outside of Australia. In the instance the recipient has provided incorrect or out- of-date details, Avonmore Estate Wine is not liable for incorrect or unclaimed delivery.

Avonmore Estate Wine offers the opportunity to provide delivery instructions to have goods left at point of delivery. All efforts will be made to ensure these instructions are followed but it must be clear that the customer takes on this option at their own risk.

Goods will NOT be delivered to persons under the age of 18 years. Avonmore Estate Wine may request that the person who receives the goods provide satisfactory evidence of proof of age.

Avonmore Estate Wine must be notified of damage caused to goods during shipping, within 3 days of delivery.

Replacement of goods will be coordinated by Avonmore Estate Wine provided there is satisfactory evidence damage was caused during transit (Photo evidence may be requested).

INTELLECTUAL PROPERTY RIGHTS

Copyright and other intellectual property rights in respect of this web site are owned by Avonmore Estate Wine, its affiliates, corporate partners or licensors, unless expressly indicated to the contrary.

You may download, store in cache, display, print and copy material in a complete and unaltered form for your own personal, non-commercial use provided that you:

» Keep intact all copyright and trademark notices (set out below); &;
» Do not use the material in any manner that suggests an association with any of our products, services or brands.

Provided the above conditions are followed, you may use the material on this web site for the purpose of research or study, provided your use is fair. It is deemed fair to reproduce no more than 10% of the number of words on this web site and to only use the material for class use or assessment.

You may not otherwise copy, reproduce, alter, distribute or display the material on this web site in any way without our prior written permission. Breach of this may render you liable at law for criminal and/or civil penalties. Our website content is protected by Australian and International copyright and trademark laws and you are not permitted to make any unauthorized use of its contents.

TRADEMARKS

The trademarks that appear on this site are primarily trademarks of Avonmore Estate Wine, its related bodies corporate or other affiliates.

Other trademarks displayed on this website are trademarks of their respective owners. Nothing contained on this website should be construed as granting any license or right of use of any trademark displayed on this website in the absence of written consent from Avonmore Estate Wine, its related bodies corporate, or the relevant affiliate or the third party owner of the trade mark.

Variation

Avonmore Estate Winemay vary these terms and conditions at any time. Any variations become effective upon posting. By continuing to use this website following a variation of the terms and conditions, you consent to be bound by the varied terms and conditions.

Third Party Links

This web site contains hyperlinks and other pointers to web sites operated by third parties. These linked web sites are not under the control of Avonmore Estate Wine and Avonmore Estate Wine is not responsible for the contents of any linked web site or any hyperlink contained in a linked web site. Avonmore Estate Wine provides these hyperlinks to you as a convenience only, and the inclusion of any link does not imply any endorsement of the linked web site by Avonmore Estate Wine, its related bodies corporate, affiliates, corporate partners or licensors. You access such websites entirely at your own risk.

All material displayed across the Avonmore Estate Wines is protected by copyright. All content, graphics, branding and other intellectual property cannot be distributed or published by any third party without written consent from Avonmore Estate Wine. All customer information is protected and will not be shared with any third party.

We have a 30-day return policy, which indicates there is a 30 day window post-receival of the item to request a return if the product is faulty or broken. We do not refund products for change of mind in line with food and health standards, and current Covid-19 parameters.

To be eligible for a return, the item must have been broken in transit, which would either be reported by the logistics company or by the customer upon being received and opened. Please take a photo of the issue and send it to info@avonmoreestatewine.com.au. If you find your item is faulty in taste or is showing tampering, please take photos of this as well and contact us at your earliest convenience.

To request a return, please email info@avonmoreestatewine.com.au with the order number, product purchased and any other information. If the return is accepted, we will send a return shipping label, as well as instructions on how and where to send the package. Items sent back without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we may evaluate and resolve the issue.

Exceptions / Non-returnable items

We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift vouchers.

Exchanges

The fastest way to ensure the correct order is received is to contact us and return the item you have. Once the return is accepted, please make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected the return, and let you know if the refund is approved. Once approved, you will be automatically refunded on your original method of payment. Please note it can up to 3 business days to process the refund depending on your bank or credit card company.